WINTER SALE FAQ
We hope this message finds you well and filled with the joy of the holiday season. As we gear up for the New Year, we want to express our gratitude for your continued support and loyalty.
In light of the upcoming Boxing Day Sale, we want to inform you of a temporary adjustment to our processing and dispatch schedule: All orders placed during the Boxing Day Sale AND after from 26/12/23 to 9/1/24, will be processed and dispatched from 9/01/24 in chronological order.
Please note that this processing period is extended due to the business holidays and training sessions that our team will be participating in at the beginning of the new year. We believe that this time invested in taking a break and in training will enhance our services and benefit your overall shopping experience with us next year.
Pre-Order Products Dispatch Information:
For customers who have purchased pre-order products, please be advised that these items will be dispatched according to the dates specified on each individual pre-order product at checkout and on the product page. In general, most pre-order items will be dispatched starting from 22/01/24, with the exception of the Like Butter Concealers, which will be dispatched from 22/02/24, due to the large volume being manufactured.
We appreciate your understanding and patience during this period of adjustment. Your support means the world to us, and we want to ensure that we provide you with the best possible service.
As we take this opportunity to upgrade our processes, our team will also be taking a well-deserved break to recharge and prepare for the exciting challenges and opportunities the New Year holds.
Thank you for being a part of our Kemmunity, and we look forward to continuing to serve you with excellence in the coming year. If you have any questions or concerns, please don't hesitate to reach out to our customer support team, who will be available as usual 27/12/23 - 30/12/23 and 3/1/24 onwards as usual.
Thank you for shopping with us.
Wishing you a joyful holiday season and a prosperous New Year!