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FREE UK SHIPPING OVER £50 | FREE INTERNATIONAL SHIPPING OVER $100

FAQs

Delivery

We’re a small, in-demand business hand wrapping everything in-house, so please allow up to 1-3 working days for processing time, plus the following for delivery via Royal Mail:

Untracked ➸ 2-4 Working Days*
Tracked ➸ 2 Working Days*

ᴺᴼᵀᴱ If there are any delays from in-house - i.e. if we are running behind on dispatching orders, it will be clearly stated on the website banner for you to see so you can take it into consideration.

1st Class Royal Mail (Tracked) ➸ £5.50
1st Class Royal Mail (Untracked) ➸ £4.00

Ireland
2-7 Days ➸ £10

USA & CA 
5-11 Days ➸ £16
Orders over £70 ➸ FREE

Everywhere else
5-11 Days ➸ £20

ᴺᴼᵀᴱ All orders are tracked.
ᴺᴼᵀᴱ ETA is in business days (Mon-Fri).

We deliver everywhere except: Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Hong Kong, SAR, Indonesia, Korea, Democratic People’s Republic of Republic of Korea, Lao PDR, Macao, SAR, Malaysia, Maldives, Mali, Myanmar, Nepal, Philippines, Russian, Singapore, South Sudan, Spain, Sri Lanka, Thailand and Vietnam

During sale periods we ask for maximum 4 working days to process your order.

To find out the status of your order, please track via your tracking number/tracking link. If this is not possible, please email us and we will be happy to assist you.


hello@shopkembeauty.com

Be sure to check your tracking number we provide. If it’s not shedding any light, please email us:

hello@shopkembeauty.com 


ᴺᴼᵀᴱ During this time of covid-19 and the restrictions that ensue, we must emphasise that once your order is in the Royal mail network, we have no control over when or how you will receive it. Delays to your item unfortunately are not a reflection of us and our service. We send the order out with the postage option that you pay for. 

Naturally, we want you to get your order as soon as possible but what we have realised is that Royal mail has its good and bad weeks. First class shipping does not guarantee that you will receive said item in 2 days. We as a small business have no control over how quickly Royal mail gets your items to you therefore, we will not refund your shipping if Royal mail delivers your item late. 

Royal Mail also also loses our outgoing parcels from time to time. We are uncertain as to where these parcels end up but we have been advised by Royal Mail that we should give a 21 day buffer from date of dispatch. If, after this 21 days, the recipient has not received the item then the item is lost and we can make a claim and either refund or resend to you. Although waiting 21 days is not ideal, its the best we can do. We ask you to please exercise patience before asking for a resolution to a delayed parcel.

Contacting Royal Mail

Finally, as much as we would like to, we cannot contact Royal Mail for you should your parcel be delayed etc. That would take a considerable amount of time for us that we just do not have as a small team. Hopefully in the future we can have a dedicated customer service team that can do this. We advise you contact Royal Mail yourself if you have any queries and you are not satisfied with their service. They can be reached at 0345 774 0740

Again, if you are dissatisfied with anything we do, please pop us an email and we will always do our best to rectify it, because our customers are the heart of our brand.

Please email customer services at customerservice@shopkembeauty.com to amend/cancel any orders.

Returns

We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on used products. However, if the product is unused we may be able to arrange a return for you.


hello@shopkembeauty.com

Notify us within 3 days of recieving your order if you wish to return it. Please return your goods (tracked) within 10 days of notification.


hello@shopkembeauty.com

Other

Yes our products are cruelty-free.

Majority of our products are vegan excluding those that contain beeswax (balms).

We apologize for any difficulty you may have had while placing your order. Please contact us so we may assist you. Email us at:


hello@shopkembeauty.com

In the unlikely circumstance that your order arrives damaged or defected. In order to further assist you, please email us a photo of your damaged items and a screenshot of the packaging slip so we can assist you in replacing your item.


hello@shopkembeauty.com

Yes, we offer gift wrap in the form of a white square box, white tissue paper and logo ribbon. This can be added for an extra cost.

We accept Apple Pay, Clearpay, Laybuy, Sezzle, American Express, MasterCard and Visa.

Yes we do offer gift card purchases:


Gift Cards

Please utilise our skin quiz to find a routine that works for you. 


Skin quiz

You can also email us to request a shade or product recommendation.


hello@shopkembeauty.com

We're happy to help you find the product that works for you.

On a sold out product page, tap the "notify me when back in stock" button, enter your details and you will get an email notification as soon as the item is back in stock.

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